Terms of service

Terms of Service

Last updated: June 29, 2026

This website is operated by Dearova. Throughout the site, the terms “we,” “us,” and “our” refer to Dearova. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

1. Online store terms

By using this site, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose.

2. Product information

We make every effort to display our products, descriptions, and colors as accurately as possible. However, we cannot guarantee that your screen’s display of any color or detail will be completely accurate.

Because many of our products are handmade, personalized, or custom-produced, slight variations may occur.

3. Personalization accuracy

Customers are responsible for providing accurate personalization details, including names, initials, addresses, and uploaded artwork or logo files.

Please review your information carefully before placing your order. Dearova is not responsible for errors submitted by the customer.

For custom logo stamps, you confirm that you own or have the legal right to use any logo, artwork, trademark, or design you provide to us.

4. Orders

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

In the event that we change or cancel an order, we may attempt to notify you using the email address provided at checkout.

5. Pricing and payments

All prices are listed in USD unless otherwise stated. We reserve the right to change prices at any time without notice.

6. Shipping and delivery

Estimated production and shipping times are provided for reference only and are not guaranteed. Delays may occur due to holidays, customs, weather, carrier issues, or other circumstances beyond our control.

7. Returns and refunds

Please review our Return & Refund Policy for details regarding returns, exchanges, and refunds.

8. Intellectual property

All content on this site, including text, graphics, logos, images, and designs, is the property of Dearova and may not be copied, reproduced, or used without prior written permission.

9. Limitation of liability

To the fullest extent permitted by law, Dearova shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the site or purchase of any products.

10. Governing law

These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong SAR, without regard to conflict of law principles.

11. Contact information

Questions about the Terms of Service should be sent to support@dearova.com.