FAQ
Frequently Asked Questions
What does Dearova sell?
Dearova offers personalized gifts inspired by books, letters, and timeless craftsmanship, including custom book embossers, self-inking stamps, wax seal products, leather notebooks, and gift-ready keepsakes.
How do I personalize my item?
On each product page, choose the available options such as size, color, design number, or finish. Then enter your custom name, initials, address, logo text, or design notes in the personalization box before adding the item to your cart.
How long does custom production take?
Most personalized items are made to order. Custom production usually takes 3–5 business days before shipment. During busy periods, production time may take slightly longer.
Can I change my personalization after placing an order?
If you need to change your personalization details, please contact us as soon as possible at support@dearova.com. Once production has started, we may not be able to make changes.
Can I preview my personalized design before production?
For some complex logo or layout requests, we may contact you for clarification or send a digital proof before production. Please review all personalization details carefully before submitting your order.
How do I send my logo file?
For logo stamp orders, please email your logo file to support@dearova.com with your order number after checkout. Clear black-and-white artwork works best.
How long does shipping take?
Shipping time depends on your location and the product ordered. Please allow additional time for custom production before the package is shipped. You can find more details on our Shipping Policy page.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.
Do you accept returns or exchanges?
Because personalized items are made to order, we cannot accept returns or exchanges unless the item arrives damaged, defective, or incorrect. Please double-check all personalization details before placing your order.
What should I do if my item arrives damaged or incorrect?
Please contact us with your order number and clear photos of the item and packaging. We’ll review the issue and help with a replacement or other solution if the item is damaged, defective, or incorrect.
How can I contact you about my order?
Please contact us at support@dearova.com and include your order number, the email used at checkout, and a brief description of your question.